The Food Collective Comprehensive Terms and Conditions


The Food Collective offers healthy and organic products for sale online.


The customer visits the website and fills the shopping cart with the products he wishes to purchase. The customer will then accept the terms and make payment for his order using one of the payment solutions available on the site. Then the customer will confirm his order. The Food Collective will then send him an order confirmation email. The sales contract between The Food Collective and the customer is concluded upon receipt of the confirmation email.


The Food Collective reserves the right to request additional information from the customer and to refuse certain orders, especially if the customer is a minor, if there is a dispute in progress, if stocks do not allow to fulfil the order or if there is a manifest error in the description or price of the products. Only legally able persons can place an order.




Application and acceptance of the general conditions of sale

The main features of the Products and the Service and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website, which the customer is obliged to read before ordering. The purchase of a Product or Service is the sole responsibility of the Customer. Product offers are subject to availability, as specified at the time of placing the order. These Terms and Conditions are accessible at any time on the website and will prevail over any other document.

An order will imply in all cases the express and irrevocable acceptance of these terms and conditions by the customer. He will receive in the order confirmation email a link to the terms and conditions in a format that can be saved or printed. Certain provisions of the general conditions apply only to consumers.

Unless proved otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.


Fees and terms of delivery and payment

Any delivery costs are indicated in the order summary on the website before the customer confirms his order. These fees are also included in the confirmation email. The Food Collective undertakes to make every effort to ensure that the delivery is made within a maximum of 4 working days in SA/NSW/QLD and up to 8 working days maximum elsewhere in Australia to the address indicated by the customer or in the collection point chosen by the customer. For security reasons, the customer may be asked to provide proof of identity upon delivery. In the case of first absence during the passage of the carrier, a new presentation will take place. In the event of a second absence, the package will be made available at a collection point near the destination. No compensation can be claimed by the customer in case of late delivery.

During delivery, the customer checks and agrees on the information and data included on the invoice. It also confirms that the delivered products, as far as is visible, comply with the description that The Food Collective has made and that they are suitable for the usual use of such products. Any defect must be communicated to the carrier or the collection point. If certain products do not comply at the time of delivery, the customer also immediately informs the customer service of The Food Collective.


Prices and information on the site

All prices mentioned on the website include GST and other taxes. These prices may be modified at any time and do not include, where applicable, delivery charges that are billed extra. The prices paid by the customer are those mentioned on the site at the time of the confirmation email, except in case of manifest error. These rates are firm and non-revisable during their period of validity, but the Seller reserves the right, outside the validity period, to change prices at any time.

Photos and other illustrations used to present the products are not binding and may be different or contain products or items not included in the price offered.



It is up to the Customer to select on for the Products he wishes to order, according to the following terms:

The Client connects to his client area. The Customer chooses a Product which he puts in his basket, Product which he will be able to remove or modify before validating his order and to accept the present general conditions of sale. The Service is obligatorily added to the basket during the first order. He will then enter his coordinates and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms and conditions.

Product offers are valid as long as they are visible on the site, while stocks last.

The sale will be considered valid only after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and report any errors immediately.

Any order placed on the site constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.

The Customer will be able to follow the evolution of his order on the site.

Any cancellation of the order by the Customer will be possible only before the delivery of the Products (independently of the provisions relating to the application or not of the legal right of retraction).


Customer Area - Account

In order to place an order, the Customer is invited to create an account.

To do this, he must register by completing the form that will be proposed to him at the time of his order and undertakes to provide sincere and accurate information about his contact information, including his email address.

The Customer is responsible for updating the information provided. He is told that he can modify them by logging into his account.

To access his personal space and order history, the Customer must identify himself using his e-mail address and password that he has filled in during registration and are strictly personal. As such, the Customer prohibits any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it. The personal space of the Customer is strictly reserved for the use of the Customer and cannot be used by any other Client.

The Customer may also request a subscription by going to the dedicated page on his personal space or sending an email to  This will be effective within a reasonable time.

In case of non-compliance with the general conditions of sale and / or use, the site www.The will have the possibility to suspend or even close the account of a customer after formal notice sent electronically and remained ineffective.

Any account deletion, whatever the reason, causes the outright deletion of any personal information of the Customer.

Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in case of maintenance does not engage the responsibility of the Seller.

The creation of the account entails the acceptance of these general conditions of sale.


Right of withdrawal (only for consumers) and return costs

The customer has the right to withdraw from the contract within 7 calendar days from receipt of his order, without penalty, except in cases of change of mind.

The period mentioned in the first paragraph runs from the day:

1 ° Of the conclusion of the contract, for service contracts.

2 ° The receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.

In the case of an order for several goods delivered separately or in the case of an order for a good consisting of lots or multiple parts whose delivery is spread over a defined period, the period runs from the receipt the last good or lot or the last piece.

The customer can submit his request by contacting the customer service via the contact page of the website, and after the approval process, by returning the completed order. During the approval process period, the customer will take the utmost care of the products and their packaging. The return of products must be done within a maximum period of 7 days from the approval process taken place. Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the invoice. Damaged, soiled or incomplete products are not taken back. The cost of return remains the responsibility of the Customer. 

The Food Collective refunds the packages returned by the customer with deduction of AU $10 for the processing of the return, but no charges if it is a faulty product or shipping error.

The Food Collective will refund the customer using the same method of payment used by the customer to place the order. The refund will be made within 14 days after The Food Collective has received the returned products.

The responsibility of the customer will be engaged for any manipulation of the products other than that necessary to establish the nature, the characteristics, and the good functioning of the products.

The consumer cannot exercise his right of withdrawal when:

• the goods supplied were made to their specifications or clearly personalized.

• the goods supplied cannot be redirected or are likely to deteriorate. 

• the goods supplied were on sale

• sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health.


Product conformity, refunds and returns

The Food Collective warrants that the products are in accordance with the contract, the specificities described on the site and the reasonable requirements as to their quality and usefulness. In the event that an apparent defect or non-conformity is found, the customer must imperatively and immediately report this fact to The Food Collective, on pain of forfeiture of his rights in this regard, without prejudice to the rights and following of the civil code if the customer is a consumer. The Food Collective offers replacement or full refunds including any shipping cost for products that have a major fault and/or defect due to no fault of the customer.

In addition, we want to make it clear that we only offer products bought from the manufacturers of the original products. In case of doubt about the authenticity of products, the consumer can find more information and advice on each supplier’s own website. In case of suspicion of counterfeiting, the consumer can always file a complaint.



E-mail and automatic registration systems of the website serve as proof, especially for the date of the order and its contents.


Customer service and possible complaint

Our customer service team will make every effort to answer your questions, suggestions or complaints and help you as best as possible. He can be reached:

- by the contact page of the website

- by email:

- By mail: The Food Collective, 5/ 125 Golden Four Drive, Bilinga, 4225, QLD.



The Food Collective cannot be held responsible for improper use of the products or for possible modifications of the products made by the manufacturers. The responsibility of The Food Collective will, in any case, be limited to the amount of the order and cannot be committed for simple errors that could have remained despite all the attention paid to the presentation of products. In any case, The Food Collective cannot be held responsible for indirect or consequential damage nor for damage that was not foreseeable at the time of the order. Neither photographs, illustrations or product sheets bind The Food Collective. This information is given for information only. The customer agrees to carefully read the instructions provided by the manufacturer on or in the product packaging.


Personal data

The Food Collective undertakes not to communicate the details of its customers to a third party without prior agreement.


Intellectual rights

The name and logo of The Food Collective and those of the companies listed on the website are protected names and trademarks. The intellectual rights related to the website are the exclusive property of The Food Collective or its contractors. The information contained on the site may not be made public, reproduced or modified without the prior written permission of The Food Collective, except for strictly personal use.


Organic label

The Food Collective has multiple organic certified products, if in doubt, contact us. The organic certificate will in no case be valid for companies buying our products with for but to resell them or for processors in order to resell them.



The fact that a provision of these terms and conditions is declared invalid, illegal or void does not affect the validity, legality or applicability of the other provisions. The Food Collective's failure to insist on the strict application of one or more of the terms and conditions does not constitute a tacit waiver of her rights and does not preclude her from subsequently requiring strict compliance with these provisions. 

The Food Collective is not responsible for the delayed execution or non-performance of the Service as a result of force majeure. Cases of force majeure are considered to be the usual assumptions recognized by Australian laws and courts. In case of force majeure, The Food Collective is entitled to deliver the products during the 60 days following the contractually agreed date. After this period, the customer can cancel the order. 

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